Full-time
Service Delivery Lead: Data Platform & Incident Response
Posted by Slalom Consulting • WorkFromHome, Antioquia, Colombia
About the Role
A leading consulting firm in Colombia seeks a Principal-level hands-on Service Team Program Lead to direct service delivery. The ideal candidate will have over 3 years of experience in leading data engineering teams and be proficient in SLA management and ServiceNow. Responsibilities include process optimization and managing client relationships, ensuring timely issue resolution, and maintaining operational excellence. Join a people-first culture that values customer outcomes and continuous learning.
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