About the Role
Service Delivery Engineer
The closing date is 02 March 2026
The postholder will provide an exceptional 1st line support service, in line with FT's strategic objectives and quest for continual improvement in delivering a 'best in class' IT service to its customers.
The postholder will conform to a strong ITIL best practice framework, and work to ensure Service Level Agreements and Operational Level Agreements are consistently met and preferably surpassed to deliver high-quality solutions and support to the customers.
This post requires continual upgrading of skills to reflect rapid changes in technology. This is achieved through formal training, informal skills transfer, and self-tuition.
This 1st Line IT Support role is part of a wider support team that looks after 6,000 users across HHFT.
Main duties of the job
To work in a team of nine, in a 1st line support role (Monday to Friday, 9am to 5.30 pm). Based: Basin...
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