Service Coordinator

Every service job has a hundred moving parts. As Service Coordinator, you're the one who makes sure none of them get dropped.

Your main responsibilities

Service coordination

Receive and manage incoming service requests from the service mailbox and customer channels

Coordinate and assign service engineers for remote support and field service

Ensure efficient planning and prioritization of service activities

Communication & follow-up

Act as the primary coordinator for customer communication in ongoing service matters, ensuring clear follow-up and alignment across internal teams.

Provide timely, clear updates on status, availability, and progress

Follow up open requests until they are closed; coordinate certificate renewals for service engineers

Operational planning

Maintain a clear overview of ongoing service activities and resource allocation

Support prioritization of tasks and ...