Service Coordinator

​​​​Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential.

Responsibilities

• Act as the primary point of contact for both customers and service technicians
• Maintain professional communication with internal staff, customers, and suppliers
• Schedule and allocate technicians using SimPro, ensuring optimal use of resources
• Monitor and update job schedules and records for accuracy
• Collate job data to support timely and accurate invoicing
• Provide regular reporting on un-invoiced and outstanding work
• Assist in maintaining WHS and environmental records and initiatives
• Ma...