Service Coordinator

We are seeking a compassionate, highly communicative, and dependable Service Coordinator to serve as the primary point of contact for our customers. This role requires someone with strong empathy , excellent interpersonal skills, and perfect English communication , both spoken and written. The ideal candidate can build trusting relationships with customers, understand their needs, and ensure they feel supported every step of the way.

Key Responsibilities

Customer Communication

• Answer incoming calls promptly and professionally.
• Make outbound follow-up calls to provide updates or check on customer needs.
• Communicate clearly, warmly, and respectfully to build long-term customer rapport.
• Listen actively to understand customer concerns and respond with empathy.

Service Coordination

• Assess customer needs and coordinate appropriate solutions.
• Schedule s...