Service Architect

Job Description

The purpose of this role is to provide Service Design and Introduction expertise for MSI . The role will provide subject matter expertise in the service design and introduction of all products and services (core and new markets) within a mission critical communications service provider. They will be responsible for the translation of customer requirements and contractual obligations into Service Designs that describes the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) to provide the basis for transition into the Business-As-Usual (BAU) in-life environment. The role will manage the effective introduction of services into the live environment by negotiating, agreeing and maintaining transition plans with impacted stakeholders ensuring services are implemented within agreed levels of disruption. The role also provides ‘consultancy’ to other areas of the busi...