Service Analyst - Hospitality Data Operations & Service Optimization

Overview

We are seeking a detail-oriented Service Analyst to support and scale data-driven services in a high-growth fintech hospitality environment. This role focuses on service operations, data validation, SOP ownership, and close collaboration with engineering teams to transition manual services into automated, enterprise-grade workflows.

Core Responsibilities

• Pilot and operate new data services — performing data acquisition, reconciliation, validation, and discrepancy analysis across hospitality systems.
• Document and refine end-to-end SOPs that prescribe corrective actions and define best practices for ongoing service delivery.
• Train, guide, and support junior operations resources in executing proven SOPs for manual service delivery until automation is deployed.
• Collaborate with automation and engineering teams to test automated workflows and verify outputs against manual benchmarks.
• Adjust SOPs...