Service Advisor - Uhuru Highway Branch

The Service Advisor reports to the Service Reception Supervisor and based in Nairobi, Uhuru Highway Branch.

The ideal candidate will be responsible for Provision of excellent customer service through effective identification of customer needs, communication of the needs to the workshop team, and for regular updates to the customer on work in progress.

Profil request:

Main Responsibilities of the Job

a) Prepare accurate and timely job cards for customer vehicles to be used by technicians as job instructions.

b) Receive and inspect customer vehicles in the company of the customer, to confirm the general condition of the vehicles.

c) Prepare clear cost estimates for the customers to ensure customers are accurately informed of the cost of service/repair in a timely manner.

d) Open system job card orders and monitor the closing to ensure time recorded is accurate for job costing purposes.

e) Prepare invoices with detailed exp...