Service Advisor (Kamloops)

The Service Advisor acts as the communication liaison between customers and the repair technicians, maintains service records, and oversees the scheduling of repairs.

Responsibilities

• Acquire and maintain customer and vehicle information
• Consult vehicle file for outstanding recalls or warranty repairs
• Obtain credit approval if necessary
• Open repair orders and enter job descriptions
• Receive service department phone calls and direct them to the appropriate person as required
• Follow up with customers about service repairs done and additional items found in need of repair
• Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman as required
• Other duties and projects as assigned

Warranty Duties

• Provide excellent customer service and maintain customer relationships
• Prepare information from repair orders, service reports, test results and troub...