About the Role
Job Description
The Service Advisor is responsible for supporting the administrative and customer service needs of the Service Department. This role serves as a key point of contact for customers and internal teams, ensuring service requests are processed accurately and efficiently while helping the department meet and exceed customer expectations.
Essential Functions
• Generate repair orders based on customer service requests
• Answer and route incoming service department phone calls to appropriate personnel
• Provide service estimates to customers as needed
• Process all repair orders prior to equipment drop-off or pickup
• Prepare and manage shipping and delivery documentation
• Complete billing and invoicing for all service department work
• Apply parts to service technician work orders accurately
• Obtain customer signatures on repair orders at equipment drop-off and pickup
• Process purchase orders (P.O.s) for vendors and shop merchandise
The Service Advisor is responsible for supporting the administrative and customer service needs of the Service Department. This role serves as a key point of contact for customers and internal teams, ensuring service requests are processed accurately and efficiently while helping the department meet and exceed customer expectations.
Essential Functions
• Generate repair orders based on customer service requests
• Answer and route incoming service department phone calls to appropriate personnel
• Provide service estimates to customers as needed
• Process all repair orders prior to equipment drop-off or pickup
• Prepare and manage shipping and delivery documentation
• Complete billing and invoicing for all service department work
• Apply parts to service technician work orders accurately
• Obtain customer signatures on repair orders at equipment drop-off and pickup
• Process purchase orders (P.O.s) for vendors and shop merchandise
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