Service Advisor

Responsibilities

• Perform accurate write-up of job cards, including customer information, vehicle details, date, and description of customer concerns.
• Coordinate with the Foreman to assess required work and prepare job cards accordingly.
• Obtain customer signatures and approvals on job cards prior to execution.
• Conduct preliminary evaluation of warranty coverage versus customer-paid repairs.
• Secure prior repair approval from customers whenever required.
• Review customer service history to identify recurring or previously reported concerns.
• Advise customers on required services and overall vehicle performance.
• Coordinate with Customer Relations Representatives (After Sales) to resolve customer complaints effectively.
• Ensure professional communication and follow-up with customers throughout the service process.
• Perform additional duties as assigned by the Reception Supervisor or Service Mana...