Service Administrator M/F

We are seeking a highly organized and customer‑focused Service Administrator to support efficient service operations within the branch. The successful candidate will coordinate daily service activities, prepare operational reports, manage Work in Progress (WIP), handle first‑line customer complaints, and ensure accurate DBM order opening and costing.

Profil request:

• Monitor service turnover, Gross Profit, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, Vehicle in Yard (VIY), and ensure accurate service documentation.
• Provide excellent customer service, handle first‑line complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7‑Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate Dealer Business Management order o...