Senior/Lead Technical/Production/Application/L3 Support Engineer

Job titles: Senior/Lead Technical Support Engineer  Senior/Lead Production Support Engineer  Senior/Lead Application Support Engineer Level 3 Support Engineer Experience: 5-10 years Role Overview: T his role is responsible for troubleshooting and resolving production incidents.

This role acts as a bridge between the support and development teams, handling technical investigations, applying quick fixes, and escalating critical issues.

By managing and resolving incidents effectively, this role allows the development team to focus on R&D and feature development.

Key Responsibilities: Incident Management and Troubleshooting Take ownership of production incidents, perform deep-dive investigations, and provide immediate resolutions or workarounds.

Monitor production alerts, logs, and error notifications in real-time to ensure rapid incident response.

Escalate unresolved issues to the development team only when necessary, mini...