Full-time
Senior Workforce Strategy & Analytics Lead
Posted by Support Services Group • Pasig, Metro Manila, Philippines
About the Role
A leading support services company in Metro Manila is seeking a Workforce Manager to lead the development of staffing strategies based on forecasted call volumes and business needs. This role includes overseeing real-time scheduling, driving continuous improvement initiatives, and mentoring a team of Workforce Analysts. The ideal candidate will have strong analytical skills and experience in workforce management.
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