About the Role
Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
- Creates strategic plans and executes with the help of the Operations Managers and the Operation Head.
- Maintain an efficient performance management system by setting performance objectives with Operations Managers; monitoring performance; conduct performance reviews; and take action to correct performance problems or sustain good performance.
- Provide directions to the Operations Manager to ensure operational efficiency, responsiveness to customer requirements and achievement of program/division/organizational goals.
- Review the performance of Operations Managers and the rest of the team members and responsible for conducting coaching development opportunities for them.
- Recommend...
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