Senior Virtual Relationship Manager - NB - TARU.MGN Pak - Business Banking-VRM SME.Retail Banki[...]

Responsibilities

• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
• To achieve assigned non-financial target by emailing and calling the customers.
• Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
• Responsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).
• Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
• No breach of Customer Experience Conduct or Customer Protection Regulation standards
• Prompt resolution of any referrals raised by the respective internal teams/ stakeholders like CPC, DTR, compliance etc.
• Coordinate with the customers for all EDD queries raised by the CPC and Compliance.
• Adherence to KYC/ AML and relevant product SOPs to safegu...