Senior Virtual Relationship Manager - NB - TARU.MGN Pak - Business Banking-VRM SME.Retail Banki[...]

Senior Virtual Relationship Manager - NB - TARU.MGN Pak - Business Banking-VRM SME.Retail Banking Group-PAKCOE

Pakistan (Fulltime office (FTO))

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Job Description

• Maintain portfolio quality by ensuring timely update of KYC, TL & all other aspects of governance
• To achieve assigned non-financial target by emailing and calling the customers.
• Adherence to KYC/ AML and relevant product SOPs to safeguard the bank from potential loss / AML fraud & ensure ethical behavior
• Responsible for quality & soundness of assigned Platform/NEOBiz (KYC reviews, monitoring for due diligence, anti-money laundering procedures etc.).
• Follow up on EDD queries, DTR queries, Referrals to avoid any delay in outward remittances
• No breach of Customer Experience Conduct or Customer Protection Regulation standards

Key result Areas

• Prompt resolution of any referrals raised by the respe...