Senior Vice President, Software Engineering

The Senior Vice President, Software Engineering, Global Customer Delivery Care provides senior leadership to Mastercard's global software engineering teams, with a strategic focus on customer servicing and call center technology. This pivotal role involves building and nurturing a high-performance software development organization, while also taking ownership of the design, development, and support of Global Customer Delivery Care and broader enterprise objectives. As a key member of the Global Customer Delivery Care (GCDC) leadership team, this role is instrumental in leveraging technology to deliver a best-in-class customer experience.

The Role

As the Senior Vice President, Software Engineering, Global Customer Delivery Care, you will:

• Innovate with Emerging Technologies: Leverage industry expertise on the latest technology trends in customer servicing, including advanced call center technologies, automation, and Generativ...