Full-time

Senior Technical Support Manager Florianópolis/SC

Posted by Duda • Florianópolis, State of Santa Catarina, Brazil

📍 Florianópolis, State of Santa Catarina 🕒 March 01, 2026

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About the Role

Senior Technical Support Manager (Brazil) — Hybrid, Florianópolis/SC
We’re looking for an experienced Technical Support leader to manage and develop our Brazil-based support team and strengthen our support operations as we scale. This is a customer support leadership role (not IT/Telecom/Network Operations management).

If you’ve led SaaS support teams, love building strong support systems, and can coach technical support engineers to deliver an excellent customer experience, we’d love to meet you.

WHAT YOU WILL DO

People Leadership & Team Development
Lead, coach, and develop a Brazil-based Technical Support team through regular 1:1s, feedback, performance management, and growth plans.

Support hiring, onboarding, ramp plans, and ongoing enablement to maintain a high-performing team.
Support Operations & Performance
Own and improve key support metrics such as SLA, CSAT, backlog health, time-to-first-...
                

Job Details

Location Florianópolis, State of Santa Catarina
Job Type Full-time
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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