Full-time
Senior Technical Support Engineer - Tier 2 (Remote)
Posted by JumpCloud • Tehuacán, Puebla, Mexico
About the Role
A leading identity management platform is seeking a Technical Support Engineer - Tier 2. This role focuses on resolving critical customer issues and providing mentorship to junior engineers. The ideal candidate will have at least 5 years in a technical, customer-facing role within a SaaS environment, along with strong problem-solving skills. The position is remote, specifically for candidates located in Mexico, and requires fluency in English for effective communication.
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