Full-time

Senior Technical Support Engineer - Tier 2 (Remote)

Posted by JumpCloud • Tehuacán, Puebla, Mexico

📍 Tehuacán, Puebla 🕒 March 01, 2026

About the Role

A leading identity management platform is seeking a Technical Support Engineer - Tier 2. This role focuses on resolving critical customer issues and providing mentorship to junior engineers. The ideal candidate will have at least 5 years in a technical, customer-facing role within a SaaS environment, along with strong problem-solving skills. The position is remote, specifically for candidates located in Mexico, and requires fluency in English for effective communication.
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