Full Time

Senior Technical Support Engineer

Posted by Sandvine • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

📍 Kuala Lumpur, Federal Territory of Kuala Lumpur 🕒 February 24, 2026

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About the Role

Senior Technical Support Engineer 
We're looking for a Senior Technical Support Engineer who thrives on solving complex problems and mentoring others to do the same. If you're passionate about networking, cloud infrastructure, and helping customers succeed, this could be your next challenge.

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally.

The Role

As a Senior Technical Support Engineer, you'll be the technical backbone of our customer success team. You'll:
Diagnose & Resolve complex technical issues across networks, Linux/Unix systems, and cloud infrastructure—often becoming the expert others turn to

Lead & Mentor junior support engineers, helping them develop their technical skills and problem-solving abilities

Own the Customer Experience from initial troubleshooting through final r...

Job Details

Location Kuala Lumpur, Federal Territory of Kuala Lumpur
Job Type Full Time
Category Computer Occupations
Posted February 24, 2026
Deadline April 05, 2026

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