Senior Technical Support Engineer - Cybersecurity SaaS

Intuition Machines builds enterprise security products with an AI/ML focus. We apply our research to systems that serve hundreds of millions of people, with a team distributed around the world. You are probably familiar with our best-known product, the hCaptcha security suite. Our approach is simple: low overhead, small teams, and rapid iteration.
Our organization is highly customer-focused, and we believe in empowering our team members to make a real impact. As a Senior Technical Support Engineer with a strong software engineering background, you will bridge the gap between our customers and engineering teams. Your expertise in software development will enable you to provide deep technical insights, contribute to product enhancements, and ensure our customers receive exceptional support. This role offers an exciting opportunity to apply your engineering skills in an environment where your contributions directly influence product innovation and customer satisfaction.