Senior Technical Support Engineer

Overview of the Role

TheSenior Technical Support Engineer at VBP represents the pinnacle of technical expertise within VBP's Support Services organization.As a subject matter expert and technical leader, you will drive complexproblem resolution while shaping the future of Microsoft's support organization throughmentorship, process improvement, and strategic customer engagement.

Main duties include:

• Technical Leadership & Problem Resolution : Handle complex issues in enterprise cloud ecosystems (Azure, Microsoft 365, Dynamics 365, Power Platform), conduct root cause analysis, and develop troubleshooting methodologies. Act as the incident commander during high-severity outages impacting mission-critical operations.
• Leadership & Mentoring : Lead & mentor level 1-3 support engineers, deliver training, and establish best practices for quality control & standards.
• Strategic Customer Engagement : Man...