Senior Technical Support Engineer

Role Snapshot

Alchemy Cloud is seeking a
Senior Technical Support Engineer
to support our enterprise customers using our ELN & LIMS platform. In this role, you will investigate complex technical issues, perform deep root-cause analysis, and collaborate closely with Product, Engineering, QA, and Customer Success to drive resolution and product improvement.

This is a
full-time contractor role
, fully remote, for candidates based in
Brazil or Costa Rica
.

Company Description

Alchemy Cloud Inc. builds a unified digital lab platform that blends
AI, ELN, LIMS, and AI-guided Design of Experiments (DOE)
to help scientific teams run fully digital labs, accelerate R&D, and turn data into actionable insights — all without requiring expertise in machine learning or advanced statistics.

About the Role

As a Senior Technical Support Engineer at Alchemy Cloud, you will serve as a critical internal technical resource for diagnosing an...