About the Role
We’re looking for a customer-focused Technical Support Specialist to provide EU-hours support for a SaaS platform
In this role, you’ll be the front line of technical support - helping customers troubleshoot issues, answering product questions, and ensuring a smooth and positive experience. You’ll work cross-functionally with Services, Product, and Engineering to resolve issues
efficiently while contributing to continuous improvement of our support processes and knowledge base.
In this role you will support in-house publishing efforts when there is time between support tickets.
You will transform static PDF catalogs into dynamic, interactive content
What You’ll Do for Tech Support
• Respond to and manage customer support tickets via HubSpot in alignment with SLAs
• Troubleshoot application issues, identify root causes, and guide customers to resolution
• Escalate product defects and complex issues to Engineering and Product, ...
Ready to Apply?
Submit your application today and take the next step in your career journey with FlairsTech.
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