About the Role
Lead the end-to-end technical support process, overseeing all Product Quality Reports (PQRs) and Technical Product Reports (TPRs), and setting a standard for dealer engagement and operational support.
Serve as the principal advisor on technical issues, setting protocols for the technical team, and ensuring swift, strategic solutions for escalated cases in alignment with the brand standards.
Authorize and manage the issuance of critical Technical Service Bulletins to nationwide dealers, ensuring they address key technical issues effectively and reduce downtime.
Direct the operational management of after-sales systems for Mercedes-Benz (Xentry) and FUSO (Ascent), maximizing system functionality and integration to support seamless technical service delivery.
Manage OPEX and CAPEX budgets for technical operations, driving financial efficiency while maintaining high service standards and resource optimization.
Liaise with DTSEA and MFTBC on technical...
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