Senior Technical Engineer

Requirements:

• Accurately identify technical issues, track resolution, and ensure effective solutions are delivered.
• Customer Solutions: Provide appropriate solutions based on complaint type and severity; drive issue closure and ensure customer satisfaction.
• Training & Certification: Organize regular trainings for customer service, pre-sales, and after-sales staff; share basic service knowledge; enable front-line teams to master product functions and operations; support store engineers in achieving skill certifications.
• Technical Standards Development: Draft technical documentation, operating manuals, and FAQs; supervise execution by front-line staff to ensure service quality.
• Cross-Functional Collaboration: Collect product issues and feedback; maintain communication with R&D, production, sales, and quality teams to drive product improvements.
• Local System Support: Assist stores with IT-related issues in daily operations to ens...