Senior Technical Engineer

Requirements:

1. Accurately identify technical issues, track resolution, and ensure effective solutions are delivered.
2. Customer Solutions: Provide appropriate solutions based on complaint type and severity; drive issue closure and ensure customer satisfaction.
3. Training & Certification: Organize regular trainings for customer service, pre-sales, and after-sales staff; share basic service knowledge; enable front-line teams to master product functions and operations; support store engineers in achieving skill certifications.
4. Technical Standards Development: Draft technical documentation, operating manuals, and FAQs; supervise execution by front-line staff to ensure service quality.
5. Cross-Functional Collaboration: Collect product issues and feedback; maintain communication with R&D, production, sales, and quality teams to drive product improvements.
6. Local System Support: Assist stores with IT-related iss...