Senior Technical Account Engineer

Reuters is looking for a Technical Support Engineer to be based in our office in Madrid, Spain.

This role blends Technical Account Management (TAMosas) with advanced (L2) Service Engineering responsibilities to create a strategic technical partner for celeb supported commercial media and sports organization clients. The Technical Account Engineer acts as a trusted technical advisor, proactive service optimization expert, and strategic engagement partner, while also serving as a secondary incident resolver for complex technical issues.

The ideal candidate merges deep technical platform expertise with strong relationship management skills, delivering a white-glove experience that drives customer success with Reuters products, minimizes incident impact, and strengthens Reuters’ partnerships with our customers.

In this opportunity as Technical Support Engineer – Europe, your main responsibilities will include: