About the Role
- With at least 1-3 years of experience as a Senior Team Leader
- Amenable to work onsite in Glorietta 5, Makati City, Philippines
- Knowledgeable in managing NPS or CSAT and AHT, Conversion metrics
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations
- Ability to mentor, coach, and provide direction to a team of employees
- Willingness to work a flexible schedule
What’s in it for you?
- Day 1 HMO
- Competitive Compensation
Essential Functions/Core Responsibilities
- Lead Team Members, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on Convergys mission and values
- Supporting, coaching, developing, and supervising a team of technical support associates
- Manage technical service-related operations, iden...
Ready to Apply?
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