About the Role
**Senior Systems Engineer**
**Work location** : 100% onsite at client office near Kudanshita station (Tokyo)
**Required Language** : Native level Japanese and business level English
**1. Technical Support and Troubleshooting**
• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones (iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
• Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing environments.
• Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the issues.
• Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal computer usage.
• Maintain a comprehensiv...
**Work location** : 100% onsite at client office near Kudanshita station (Tokyo)
**Required Language** : Native level Japanese and business level English
**1. Technical Support and Troubleshooting**
• Perform Level 2 troubleshooting, support, and incident management for user computers, mobile phones (iPhone & iPad), accessories, and related technical infrastructure per the client's SLA.
• Provide technical support for desktop/laptop PCs, mobile phones, printers (SFP/MFP/Label Printer/Barcode Scanners), monitors, server/network equipment, and other hardware in both office and manufacturing environments.
• Reproduce, diagnose, and analyze problems reported by end-users and formulate solutions to resolve the issues.
• Provide training and guidance to users to resolve technical difficulties and share operational tips for optimal computer usage.
• Maintain a comprehensiv...
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