About the Role
Position Summary
Senior System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.
Education and Experience
2-3 years of IT or related domain
Excellent written and verbal communication skills
Excellent customer service skills
Education: Graduate (Any stream) preferably in computer science or a related field
At least 2 years of experience in end-user technical support
Responsibilities:
Provide professional IT support to customers with a focus on customer service
Monitoring IT infrastructure of clients and administration.
Drive problem investigations and resolution as required.
Excellent hands-on Office 365 and triaging around it.
Troubleshooting RDS Server related issues (RDS Platforms).
Basic...
Senior System Administrators have effective communication skills, problem-solving skills, experience with managing servers and SMB network infrastructures, and advanced experience in end-user support. Success for them is when they can confidently interact with the user and solve a complex infrastructure-related problem.
Education and Experience
2-3 years of IT or related domain
Excellent written and verbal communication skills
Excellent customer service skills
Education: Graduate (Any stream) preferably in computer science or a related field
At least 2 years of experience in end-user technical support
Responsibilities:
Provide professional IT support to customers with a focus on customer service
Monitoring IT infrastructure of clients and administration.
Drive problem investigations and resolution as required.
Excellent hands-on Office 365 and triaging around it.
Troubleshooting RDS Server related issues (RDS Platforms).
Basic...
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