About the Role
About the Role
As a SWAT Support Analyst, you will provide support to workmates, customers and consultants on systems within Workday and external applications integrating with Workday. You will diagnose and troubleshoot highly technical and sophisticated software issues, report operational issues/product defects to engineering teams, and collaborate with multiple stakeholders through resolution. The SWAT Support Analyst will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as escalations, until an acceptable solution is delivered.
About You
Basic Qualifications
2+ years experience with HCM, Payroll, or Financials ERP application such as PeopleSoft, SAP, Oracle, Salesforce, Tibco, Kronos, Cornerstone, Taleo, or other SaaS and On-Premise ERP systems
4+ years of experience as a customer support specialist for enterprise software applications, Software as a Servic...
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