Senior Support Services Analyst

Key Responsibilities

• Resolve complex and escalated application support issues independently.
• Perform advanced troubleshooting, root cause analysis, and data validation.
• Act as a subject matter expert for assigned application areas or business processes.
• Collaborate with global teams to drive issue resolution.
• Provide guidance and knowledge sharing to junior and mid-level analysts.
• Communicate effectively with customers via phone, chat, and email , including status updates and resolution details.

Skills & Qualifications

• Strong experience in enterprise application support (ERP, SaaS, or business systems).
• Solid understanding of business processes such as finance, project accounting, billing, time & expense , or similar.
• Proven ability to manage high-priority and complex support cases .
• Strong customer communication skills acros...