Senior Support Engineer

Ciklum is looking for a Senior Support Engineer to join our team full-time in Canada.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Senior Support Engineer, become a part of a cross‑functional development team, engineering experiences of tomorrow.

Responsibilities:

• Production Support & Reliability
• Proven experience supporting live production environments with structured, SLA‑driven case management processes
• Work on cases created by Client Services Agents through the official ticketing system, ensuring each case is acknowledged, investigated, and responded to in a timely manner
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