Full time

Senior Support Engineer

Posted by emerson • Austin, Texas, United States

📍 Austin, Texas 🕒 March 02, 2026

About the Role

Technical Support Engineers (TSE) partner with engineers and scientists to ensure their success through deep technical knowledge of Products, Platforms and Systems. TSEs respond to and anticipate technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners. TSEs advocate for our customers by recommending Platform and System improvements to R&D, providing customer insight to sales, and making sure NI is ready to support new Products and Systems.

Key Responsibilities

Resolves technical issues for customers focusing on Enterprise and Strategic Tiers

  • With advanced Product, Platform, System technical knowledge, and industry expertise a Senior TSE accompanies our customers at any point of the Customer Journey, resolving technical issues to ensure customer success.
  • Partners with Sales to recommend a support strategy for targeted accounts.
  • Resolves platf...
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