Senior Support Analyst, Brazil

We are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions.

With over 8,000 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality.

We are looking for a Senior Support Analyst, for a major leader in the CPG industry. As a Support Analyst, you will address and resolve support requests for the client's digital platform in a fast-paced environment. English language is required.

Responsibilities

• Respond to support requests, clarify questions from the client, and resolve incidents and service requests.
• Restore production operations through remedial actions, ensuring platform stability and performance during promotional peaks and key campaign periods.
• Keep the client informed about the lifecycle of the ticket, from opening to resolution, with clear communication ...