Senior Supervisor, IT Operations

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 2+ years of experience in IT operations or technical support, with at least 1 year in a supervisory or leadership role.
• Strong understanding of incident management, queue management, and ITIL practices.
• Experience with enterprise level monitoring and ticketing systems.
• Excellent communication, coordination, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills and attention to detail.
• Familiarity with incident escalation protocols and technical troubleshooting.

Preferred Skills:

• Technical certifications on a major IT field (e.g. Network-CCNA, Server-Windows Server Admin, Azure sysadmin, etc.)
• Experience in a global or multi-regional IT support environment.
• Proficiency in managi...