About the Role
Drive innovation as a Senior Solutions Consultant focusing on Agentic AI at Accenture. Utilize NiCE CXone and Cognigy to enhance contact center interactions and solutions.
In this pivotal role, you're responsible for the end-to-end design and execution of CCaaS and agentic AI solutions. You will lead teams, collaborating with senior architects, while mentoring junior staff to ensure high-quality output. Your expertise will translate complex business needs into actionable designs and technical specifications.
Key Responsibilities:
• Lead solution design for CCaaS workstreams
• Create agentic AI experiences and virtual agents
• Develop detailed solution architecture and integration specs
• Supervise build processes and team configurations
• Manage API integrations with CRM and enterprise systems
Requirements:
• At least 5 years in contact center solution design
• Minimum 2 years direct experience with NiCE CXone
• Experience with conversational AI and gen...
In this pivotal role, you're responsible for the end-to-end design and execution of CCaaS and agentic AI solutions. You will lead teams, collaborating with senior architects, while mentoring junior staff to ensure high-quality output. Your expertise will translate complex business needs into actionable designs and technical specifications.
Key Responsibilities:
• Lead solution design for CCaaS workstreams
• Create agentic AI experiences and virtual agents
• Develop detailed solution architecture and integration specs
• Supervise build processes and team configurations
• Manage API integrations with CRM and enterprise systems
Requirements:
• At least 5 years in contact center solution design
• Minimum 2 years direct experience with NiCE CXone
• Experience with conversational AI and gen...
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