Full-time

Senior Solutions Architect ( AWS Connect)

Posted by Bayer • Warsaw, Masovian Voivodeship, Poland

📍 Warsaw, Masovian Voivodeship 🕒 February 26, 2026

About the Role

Senior Solutions Architect 

For Digital Hub Warsaw, we are looking for:

AWS Connect Senior Solutions Architect to lead to the transformation of our enterprise contact center infrastructure. This role bridges business needs with technical execution, driving the migration from Cisco UCCE to Amazon Connect while ensuring scalability, security, and innovation. You will operate as a versatile leader – a Visionary (setting future communication strategy), Architect (designing effective solutions), Catalyst (driving innovation), and Coach (mentoring teams) – to transform our contact center landscape in a dynamic, growth-oriented environment.

Key Responsibilities:

  • Architect and deploy cloud contact center solutions using Amazon Connect.

  • Lead migration from Cisco UCCE to AWS Connect, including discovery, design, pilot, and cut-over phases.

  • Integrate telephony, IVR, agent desktop, CRM, and reporting systems.

  • ...
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