Senior Solution & Support Engineer

**Company Description** R24_*******|CO**Our NielsenIQ Technology teams are working on our new Connect platform, a unified, global, open data ecosystem powered by Microsoft Azure.Our clients around the world rely on NielsenIQ's data and insights to innovate and grow.As a** Senior Solution & Support Engineer**, you'll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies.Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc- Monitoring & validating data automated processes- Document knowledge and h...