Senior Solution & Process Analyst – Customer Operations

Role Overview

The Senior Solution & Process Analyst plays a key role in designing, evaluating, and optimizing business processes across Basware Cloud Services. This role bridges business needs with technical execution—ensuring solutions are scalable, efficient, compliant, and aligned with strategic objectives. The analyst drives measurable improvements in operational performance and customer experience through data-driven insights and cross-functional collaboration.

Key Responsibilities

Solution Design & Implementation

• Gather, analyze, and validate business requirements in close partnership with stakeholders.
• Design scalable, customer‑centric solutions that integrate effectively with existing systems and align with the enterprise architecture roadmap.
• Create clear and comprehensive documentation—including technical specifications, process maps, and workflow diagrams—to support delivery.
• Partner with IT and ...