Senior Software Triage Engineer

At SailPoint Technologies, we are committed to delivering exceptional customer experiences. Recognized as a leader in Identity Security, we have consistently ranked highest in customer satisfaction within the IAM industry by Gartner and Forrester Wave.

A career in Triage Engineering at SailPoint offers rich technical challenges and opportunities to work closely with engineering and product teams to ensure system reliability and customer success. If you thrive in a fast-paced, problem-solving environment, we’d love to have you on our team!

About the Role – Senior Software Triage Engineer (Application Support)

As a Triage Engineer, you will be the first line of defense for complex technical issues escalated from different teams including Support, Services, CSM, etc. Your role is to diagnose, reproduce, and drive resolutions for challenging problems in a SaaS-based microservices architecture. You will collaborate with engineering, product, and DevOps teams ...