Senior Software Engineer

Application Support Engineer (Level 2)

Overview

We are looking for an experienced
Application Support Engineer (Level 2)
to provide end‑to‑end support for mission‑critical applications and services. The ideal candidate will have strong expertise in cloud platforms, containerization, databases, and scripting, with a proactive mindset toward reliability, performance, and continuous improvement.

Key Responsibilities

• Deliver comprehensive support services, including incident and problem resolution, operational requests, and application lifecycle management.
• Ensure high availability and performance of eCommerce fulfillment applications and services.
• Design and implement monitoring, alerting, and observability solutions using Grafana and AppDynamics.
• Continuously monitor system health, performance, and availability.
• Perform system maintenance of Azure Kubernetes Services (AKS).
• Collaborate with development...