Full-time

Senior Software Engineer - SDIM

Posted by i2c Inc • Lahore, Punjab, Pakistan

📍 Lahore, Punjab 🕒 March 01, 2026

About the Role

Job Description

  • Implement and maintain comprehensive monitoring solutions for mission-critical and financial applications (transaction processing, funds transfer, direct deposit, web services, mobile apps).
  • Analyze and troubleshoot complex alerts to identify potential issues and proactively prevent outages.
  • Lead incident response for high-severity issues, effectively coordinating with internal resources to diagnose and resolve problems quickly.
  • Utilize communication tools to keep stakeholders informed of issue status and resolution progress.
  • Conduct thorough Root Cause Analysis (RCA) to identify underlying causes of incidents and implement preventative measures.
  • Identify recurring issues and implement solutions to prevent future incidents.
  • Work collaboratively with stakeholders to define and maintain SLAs for client services.
  • Analyze service delivery data and generate detailed reports f...
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