About the Role
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
We are looking for a seasoned Contact Center Architect with strong domain experience in conversational AI systems. The Senior Engineer, Contact Center AI will design, build, deploy, and maintain AI/ML-powered capabilities for our contact center operations to improve automation, agent augmentation, self-service and customer satisfaction.
You will work cross-functionally with product...
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
We are looking for a seasoned Contact Center Architect with strong domain experience in conversational AI systems. The Senior Engineer, Contact Center AI will design, build, deploy, and maintain AI/ML-powered capabilities for our contact center operations to improve automation, agent augmentation, self-service and customer satisfaction.
You will work cross-functionally with product...
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