Senior Software Engineer - Customer Experience Platform

Senior Software Engineer - Customer Experience Platform Join to apply for the

Senior Software Engineer - Customer Experience Platform

role at

Hopper

About the Team The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions. We build and operate the systems that enable fast, high-quality support at scale, including:

Customer self‑serve experiences within the Hopper app and partner‑integrated flows

Internal agent platforms that enable efficient, high‑quality human resolution

HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners

Together, these platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide.

About the Job As a Software E...