Senior Software Developer - Intelligent Front Door (IFD)

Senior Software Developer – Intelligent Front Door (IFD)

Hi, I'm Arison Ferreira, your recruiter and guide to joining CSG! We are excited to learn more about you and your unique background. Notwithstanding the requirements below, if you are driven by challenges and eager to work at the forefront of innovation within a supportive team environment, we encourage you to apply!

Join CSG’s Intelligent Front Door (IFD) build team to create the next generation of conversational, AI‑driven entry points that understand customer intent and orchestrate actions across channels. IFD provides a simplified, conversational interface that determines customer intent and routes to the best self‑service or expert resource for fast, effortless resolution.

Responsibilities

• Design, implement, and operate scalable microservices and APIs that power IFD conversational flows, intent detection, orchestration, and actioning.
• Build robust integrations...