Full-time
Senior Site Reliability Engineer (Toronto)
Posted by Guidewire Software • toronto, on, Canada
About the Role
Position Overview
Senior Site Reliability Engineer (SRE). Location: Canada, Toronto. Employment: Full time, Hybrid. What You'll Do
Customer-Centric Collaboration:
Serve as a technical ambassador, working directly with customers to understand needs, address concerns, and ensure the system supports business goals. Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality. Technical Excellence & Reliability:
Collaborate closely with product development and other SRE teams to enhance reliability, performance, and efficiency of microservices applications. Analyze data from observability and monitoring tools to optimize operational metrics across customer-focused systems. Develop, document, and deliver technical solutions and training materials to empower colleagues and ensure consistent, high-quality support. Innovation & Automation:
Lead e...
Senior Site Reliability Engineer (SRE). Location: Canada, Toronto. Employment: Full time, Hybrid. What You'll Do
Customer-Centric Collaboration:
Serve as a technical ambassador, working directly with customers to understand needs, address concerns, and ensure the system supports business goals. Participate in design reviews, production readiness checks, and post-incident analyses with both internal teams and customers to continuously improve service quality. Technical Excellence & Reliability:
Collaborate closely with product development and other SRE teams to enhance reliability, performance, and efficiency of microservices applications. Analyze data from observability and monitoring tools to optimize operational metrics across customer-focused systems. Develop, document, and deliver technical solutions and training materials to empower colleagues and ensure consistent, high-quality support. Innovation & Automation:
Lead e...
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