About the Role
Experience with implementing solutions for ServiceNow or similar ITIL implementations, We are seeking a skilled and experienced ServiceNow Developer/Architect to design, implement, and optimize solutions across multiple ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Human Resources Service Delivery (HRSD), Governance, Risk, and Compliance (GRC), Configuration Management Database (CMDB), Software Asset Management (SAM), Hardware Asset Management (HAM), Generative AI (Gen AI), and system integrations. This role requires a deep understanding of ServiceNow capabilities, best practices, and customization to align with business requirements and drive digital transformation.
Key Responsibilities:
1. ITSM (IT Service Management):
o Configure and enhance core ITSM modules, including Incident, Problem, Change, and Request Management.
o Develop custom workflows, automations, and integrations to improve IT service deli...
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